Refunds & Cancellation

1. The free trial

• Your 7-day trial costs nothing, but we need a card to start it.
• To save your card, a small verification charge (R5.00 by default) is made and refunded straight away. Banks differ in how long a refund takes to show; it is often a few business days.
• If you cancel before the trial ends, you will not be charged R199. You keep access until the trial ends.

2. Monthly subscription

• After the trial, R199 is charged each month until you cancel.
• When you cancel, no more payments are taken. You keep access until the end of the month you have already paid for.
• We do not give part-month refunds for the time left after you cancel, unless the law requires it.

3. When we will refund you

• We charged you twice, or charged an amount that was wrong.
• You were charged after you cancelled, because of a fault on our side.
• You did not realise your trial had ended: contact us within 7 days of the charge and we will review it in good faith.
• Any other case where the law says you are entitled to a refund.

Refunds go back to the original card. Once we approve one it usually takes several business days to reach your account, depending on your bank.

4. How to cancel

• Sign in, open Billing from the menu, and choose Cancel trial or Cancel subscription.
• You will see a confirmation on screen. If you have any trouble, email [SUPPORT EMAIL] and we will cancel it for you.

5. Failed payments

If a payment fails we will tell you in the app and you can update your card on the Billing page. See our Terms of Service for how access works while that is sorted out.

6. Your legal rights

This page does not limit any rights you have under South African consumer protection law.

7. Contact

[YOUR REGISTERED BUSINESS NAME] · [SUPPORT EMAIL]